Care
What is the best way to care for my Doyle & Doyle jewelry?
Jewelry requires special care depending on the materials, condition, and construction of the piece. Basic care involves storing jewelry so that pieces do not touch and removing it before physical activity. To quickly clean stones, use a lint-free polishing cloth to safely remove fingerprints and oil. Generally, metal does not require cleaning and will become more beautiful over time. Consult us before using any jewelry cleaner, ultrasonic, or steam cleaner on your piece. We're happy to provide you with more specific care recommendations, please email info@doyledoyle.com.
Check the settings of your stones regularly, with special attention after a piece incurs impact. If you notice your stone is loose or rattling, please contact us as soon as possible.
We recommend that your Doyle & Doyle diamond and gemstone rings receive a thorough cleaning and inspection by our jeweler every 6 months. The jeweler will examine stone settings for security. Email info@doyledoyle.com and we'll let you know the safest way to mail your ring to us.
Shipping
What is your shipping method and associated costs?
We're happy to offer FREE Standard Shipping, $50 2-Day Shipping, and $100 Overnight Shipping within the continental United States, Alaska, and Hawaii. We ship Monday through Friday during regular business hours, 9am - 5pm EST. Orders generally ship the next business day. If purchased Friday through Sunday, your order will go out on Monday. The package will be fully insured. We'll email you the tracking number once it ships. An adult must sign for the package at delivery.
We also offer limited international shipping. Please email us at info@doyledoyle.com before placing your order so we can determine if we ship to your country. International shipping costs are determined by the delivery location and the item's value. International shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipment arrives at the destination country. You are responsible for complying with the laws and regulations of the destination country.
Doyle & Doyle is not responsible for any additional charges that may apply. Certain countries may also require documentation before the items are sent and delivery delays may result if necessary information is not provided.
Please note that shipping companies may encounter unexpected delays. All delivery dates are estimated and not guaranteed.
Return Policy
What is your return policy?
Please email info@doyledoyle.com to initiate a return or exchange.
Items under $2500 may be returned for refund to the original payment method. You must contact us within 7 days from the item's delivery. Items $2500 and over may be exchanged or issued a merchandise credit. You must contact us within 14 days from the item's delivery. Merchandise credit is valid for 5 years from the date of issue. Shipping costs are not refundable.
To be eligible for a return or exchange, items must be in original, salable condition and accompanied by the original receipt. Items that were made-to-order or altered (including ring sizing) are final sale. Items that are being financed through Affirm are also final sale.