FAQs
Frequently Asked Questions about Doyle & Doyle.
General & Contact
How can I contact you?
The fastest way to reach us is to email info@doyledoyle.com. You can also call us at 212.677.9991. Our business hours are Mon-Fri, 10am-5pm ET. On social media, direct message us anytime on Facebook or Instagram.
Want to meet with us one-on-one? Virtual and in person appointments are available with our expert team members. Schedule your appointment today.
We look forward to hearing from you!
Shipping & Returns
What is your shipping method and associated costs?
We're happy to offer FREE Standard Shipping, $50 2-Day Shipping, and $100 Overnight Shipping within the continental United States. Orders generally ship the next business day. Your package will be fully insured with a tracking number. An adult must sign for the package at delivery.
We also offer limited international shipping. Please email us at info@doyledoyle.com before placing your order. International shipments may be subject to import taxes and customs duties.
What is your return policy?
Please email info@doyledoyle.com to initiate a return or exchange.
Items under $2500 may be returned for refund within 7 days. Items $2500 and over may be exchanged or issued a merchandise credit within 14 days. Items that were made-to-order, altered, or financed through Affirm are final sale.
Payment & Financing
What forms of payment do you accept?
We accept Mastercard, Visa, and American Express. We also accept Doyle & Doyle gift cards.
Can I put a hold on a piece?
Yes! You can secure the piece for 7 days with a 25% deposit. If you decide not to purchase, your deposit converts to a store credit, valid for 5 years.
Do you offer financing or payment plan?
Yes, we offer monthly financing through Affirm. Please select Affirm at checkout. This is a commitment to purchase and not eligible for refund.
Services & Repairs
Do you offer a warranty on your pieces?
Our jewelry is sold in as-is condition. We stand behind our descriptions and recommend a thorough cleaning and inspection by our jeweler every 6 months.
Can you resize my ring?
In most cases, yes. Sizable rings purchased at Doyle & Doyle come with complimentary resizing. Note: once sized, the item is final sale.
Will you repair my Doyle & Doyle jewelry?
Yes. We strongly encourage customers to send their pieces back to us. Our jewelers specialize in antique jewelry repair and construction.
Can you appraise my Doyle & Doyle jewelry?
Yes, we offer complimentary appraisals for items purchased at Doyle & Doyle. Appraisals take about 1-2 weeks to complete.
Diamonds & Sourcing
Are your diamonds conflict-free?
Most of our diamonds are old cut stones mined prior to the 1940s, so they are not funding current conflict. Modern diamonds are from conflict-free sources.