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Questions? info@doyledoyle.com

FAQs

How do I contact you?

You can email info@doyledoyle.com or call us at 212.677.9991. You can also direct message us anytime on Facebook or Instagram.

Want to meet with us one-on-one? Virtual appointments are available with one of our expert team members. Schedule your appointment today.

We look forward to hearing from you!


What is your shipping method and associated costs?

We're happy to offer FREE Standard Shipping and $75 Overnight Shipping within the continental United States, Alaska, and Hawaii. We ship Wednesday, Thursday, and Friday during regular business hours, 9am - 5pm EST. If your order comes in Saturday through Tuesday, it'll go out on the next shipping day. The package will be fully insured. We'll email you the tracking number once it ships. An adult must sign for the package at delivery.

We also offer limited international shipping. Please email us at info@doyledoyle.com before placing your order so we can determine if we ship to your country. International shipping costs are determined by the delivery location and the item's value. International shipments may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipment arrives at the country of destination. You are responsible for complying with the laws and regulations of the destination country. Doyle & Doyle is not responsible for any additional charges that may apply. Certain countries may also require documentation before the items are sent and delivery delays may result if necessary information is not provided.

Please bear in mind that all shipping companies are still experiencing some ongoing delays due to Covid-19.


What is your return policy?

Please email info@doyledoyle.com to initiate a return or exchange.

HOLIDAY 2020 UPDATE: Starting November 1: Purchases may be exchanged or returned for store credit until January 9, 2021. Starting December 1: The return and exchange period begins on December 26. Items under $2500 may be returned for refund until January 2, 2021. Items $2500 and over may be exchanged or returned for store credit until January 9, 2021.

Items under $2500 may be returned for refund to the original payment method. You must contact us within 7 days from the item's delivery. Items $2500 and over may be exchanged or issued a merchandise credit. You must contact us within 14 days from the item's delivery. Merchandise credit is valid for 5 years from the date of issue.

To be eligible for a return or exchange, items must be in original, salable condition and accompanied by the original receipt. Items that were made-to-order or altered (including ring sizing) are final sale. Items that are being financed through Affirm are also final sale.


What forms of payment do you accept?

We accept Mastercard, Visa, and American Express. We also accept Doyle & Doyle gift cards.


Can I put a hold on a piece?

Yes, you can! You can secure the piece for 7 days with a 25% deposit, taking it off our website. If you decide not to purchase the item at the end of the 7 day period, your deposit converts to a store credit, which is valid for 5 years.


Do you offer financing or payment plan?

Yes, we are happy to offer easy monthly financing through Affirm. Please select Affirm at checkout. This is a commitment to purchase the item and it's not eligible for refund.


Are your prices negotiable?

We do not negotiate prices. We pride ourselves on pricing our pieces fairly and correctly. We have found our customers appreciate knowing that they do not need to haggle at Doyle & Doyle.


Do you offer a warranty on your pieces?

Our jewelry is sold in as-is condition. Our gemologists thoroughly research each piece, including testing metal fineness and gemstone carat weights, and we stand behind our jewelry descriptions. Jewelry, like all material, is susceptible to damage and requires preventative measures and maintenance. It is important to be aware of your jewelry while wearing it and to choose pieces that are appropriate for your lifestyle. We recommend removing all jewelry, especially rings, in situations when contact is expected. We will work closely with you to determine the best type of jewelry for you.

If your Doyle & Doyle jewelry incurs damage, please email info@doyledoyle.com as soon as possible. We'll let you know that safest way to send your jewelry to us for repair.

We recommend that your Doyle & Doyle diamond and gemstone rings receive a thorough cleaning and inspection by our jeweler every 6 months. The jeweler will examine stone settings for security. Email info@doyledoyle.com and we will let you know that safest way for you to mail your ring to us.


Can you resize my ring?

In most cases, yes! Certain styles, such as diamond eternity bands or rings with patterns going all the way around, cannot be sized. All sizable rings purchased at Doyle & Doyle come with a complimentary sizing and one future adjustment if needed. Bear in mind that once sized, the item is final sale and cannot be returned or exchanged. Sizing is currently running 1-2 weeks.

If your previously purchased Doyle & Doyle ring or other personal rings need sizing, please email info@doyledoyle.com to initiate the process. We'll let you know the safest way to send your ring to us.


Will you repair my Doyle & Doyle jewelry?

Yes. We strongly encourage our customers to send their Doyle & Doyle pieces back to us for all subsequent work and repairs. Our jewelers specialize in antique jewelry repair and construction. A skilled modern jeweler is not necessarily capable of working on old jewelry, as construction techniques have changed dramatically over time.

If your Doyle & Doyle jewelry incurs damage, or other antique and vintage pieces in your collection, please email info@doyledoyle.com. We'll let you know the safest way for you to send us your jewelry. Once we have the piece in hand, we'll have our jeweler examine it, then we'll contact you with an time and cost estimate for the repair.

If you're unable send us your piece, be sure to take your it to a reputable jeweler that specializes in the repair of antique jewelry.


Can you appraise my Doyle & Doyle jewelry?

Yes, we offer complimentary appraisals for items purchased at Doyle & Doyle. We recommend checking with your insurance company if you need an appraisal. For many pieces, our detailed sales receipt will suffice. 

At the time of purchase, please leave a note at checkout or email info@doyledoyle.com to let us know you'd like an appraisal. Appraisals take about 1-2 weeks to complete by our gemologist before we ship your new jewel. We'll email it to you as a PDF when it's ready.

We can also complete appraisals for jewelry that was previously purchased at Doyle & Doyle. Please email info@doyledoyle.com and we'll let you know the safest way to send us your jewelry.

We wish we could, but we're unable to appraise personal jewelry that was not purchased at Doyle & Doyle


Do you sell only antique jewelry?

In addition to antique jewelry (over 100 years old), we carry vintage (over 25 years old), estate (pre-owned), and new jewelry, including our signature line, Heirloom by Doyle & Doyle.


What is Heirloom by Doyle & Doyle?

Heirloom by Doyle & Doyle is our line of contemporary jewelry, designed in-house and made right here in New York City. The pieces are inspired by historical themes with a timeless aesthetic: future heirlooms for generations to come. Heirloom by Doyle & Doyle encompasses a wide range of jewelry designs, including classic engagement rings, wedding bands, and beautiful gifts.


I need to buy a gift, can you help me?

We LOVE helping people find beautiful gifts! Whether you're treating yourself or hunting for the perfect gift, we work with you one-on-one to help you find what you're looking for. You can also schedule a virtual appointment with an expert team member. Our knowledgeable staff will happily assist and consult with you before, during, and after your purchase.

Not sure what to get or where to start? A Doyle & Doyle gift card lets your special person choose a jewel they'll love. They're also the perfect last-minute gift to show you care. When you purchase a gift card, you'll receive an email with the unique gift code. All the recipient has to do is enter the code at checkout.


When do you get in new jewelry?

We're constantly getting new jewelry! The best way to see our newest arrivals is to follow us on Instagram or Facebook. Every Thursday, we debut our new engagement rings on these channels. Not on social media? Join our email list to see new arrivals, Heirloom designs, and be invited to store events.

Keep in mind that many pieces sell before they hit our website, so reach out immediately if you see something you love. Check New Arrivals to see the newest jewels we've added online.

Hunting for something specific? Please email info@doyledoyle.com and tell us what you're looking for. Or schedule a virtual appointment with an expert team member. We'll comb through our extensive network to help source your dream jewel.


My favorite piece sold! Can you help me find something similar?

We're so sorry, it's awful when that happens. But we can help! We offer a wish list service: we'll look for jewelry based on your specifications, budget, and time frame. Please email info@doyledoyle.com or schedule a virtual appointment with one of our expert team members. We'll discuss what you're looking for then comb through our extensive network to help source your dream jewel.


Will you buy my jewelry?

We'd love to be able to help you, but we do not purchase pieces from the public. We recommend checking online reviews to find a reputable jeweler who purchases antique and vintage pieces. You can also try an auction house with a jewelry specialist, such as Christie's, Sotheby's, Bonhams, or Skinner.


I already have a diamond—do you sell mountings?

Yes, we are happy to set your diamond into one of our vintage, antique, or Heirloom by Doyle & Doyle ring mountings. An appointment is necessary to discuss stone setting, please email info@doyledoyle.com to speak to our diamond coordinator. We do not sell empty mountings without a stone.


Do you sell loose diamonds?

We can source a wide range of antique and modern cut loose diamonds, which we can set into one of our vintage or contemporary ring mountings. An appointment is necessary to view loose diamonds and mountings. Please email info@doyledoyle.com to speak to our diamond coordinator. We do not sell unmounted diamonds.


Are your diamonds graded?

For engagement rings, we provide GIA or EGL USA grading reports for center diamonds of 0.50 carats and over.


Are your diamonds conflict-free?

Most of our diamonds are old cut stones. Since they were mined and cut prior to the 1940s, you can rest assured that your purchase is not funding any current conflict. Our modern diamonds are from sources that state they trade conflict-free.


What is the best way to care for my Doyle & Doyle jewelry?

Jewelry requires special care depending on the materials, condition, and construction of the piece. Basic care involves storing jewelry so that pieces do not touch and removing it before physical activity. To quickly clean stones, use a lint-free polishing cloth to safely remove fingerprints and oil. Generally, metal does not require cleaning and will become more beautiful over time. Consult us before using any jewelry cleaner, ultrasonic, or steam cleaner on your piece. We're happy to provide you with more specific care recommendations, please email info@doyledoyle.com.

Check the settings of your stones regularly, with special attention after a piece incurs impact. If you notice your stone is loose or rattling, please contact us as soon as possible.

We recommend that your Doyle & Doyle diamond and gemstone rings receive a thorough cleaning and inspection by our jeweler every 6 months. The jeweler will examine stone settings for security. Email info@doyledoyle.com and we'll let you know the safest way to mail your ring to us.

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