FAQs
Frequently Asked Questions about Doyle & Doyle.
General & Contact
How can I contact you?
The fastest way to reach us is to email info@doyledoyle.com. You can also leave us a message at 212.677.9991 and we'll call you back as soon as we can. On social media, direct message us anytime on Facebook or Instagram.
Want to meet with us one-on-one? Virtual and in person appointments are available with our expert team members. Schedule your appointment today.
We look forward to hearing from you!
Shipping & Returns
What is your shipping method and associated costs?
We're happy to offer FREE Standard Shipping, $50 2-Day Shipping, and $100 Overnight Shipping within the continental United States. Orders generally ship the next business day. An adult must sign for the package at delivery.
We also offer limited international shipping. Please email us at info@doyledoyle.com before placing your order. International shipments may be subject to import taxes and customs duties.
What is your return policy?
Please email info@doyledoyle.com to initiate a return or exchange.
Items under $2500 may be returned for refund within 7 days. Items $2500 and over may be exchanged or issued a merchandise credit within 14 days. Items that were made-to-order, altered, or financed through Affirm are final sale.
Payment & Financing
What forms of payment do you accept?
We accept Mastercard, Visa, and American Express. We also accept Doyle & Doyle gift cards.
Can I put a hold on a piece?
Yes! You can secure the piece for 7 days with a 25% deposit. If you decide not to purchase, your deposit converts to a store credit, valid for 5 years.
Do you offer financing or payment plan?
Yes, we offer monthly financing through Affirm. Please select Affirm at checkout. This is a commitment to purchase and not eligible for refund.
Services & Repairs
Do you offer a warranty on your pieces?
Our jewelry is sold in as-is condition. We stand behind our descriptions and recommend a thorough cleaning and inspection by our jeweler every 6 months.
Can you resize my ring?
In most cases, yes. Sizable rings purchased at Doyle & Doyle come with complimentary resizing. Note: once sized, the item is final sale.
Will you repair my Doyle & Doyle jewelry?
Yes. We strongly encourage customers to send their pieces back to us. Our jewelers specialize in antique jewelry repair and construction.
Can you appraise my Doyle & Doyle jewelry?
Yes, we offer complimentary appraisals for items purchased at Doyle & Doyle. Appraisals take about 1-2 weeks to complete.
Diamonds & Sourcing
Are your diamonds conflict-free?
Most of our diamonds are old cut stones mined prior to the 1940s, so they are not funding current conflict. Modern diamonds are from conflict-free sources.